Legal Notice - Cookies

When you browse our website, we may gather personal information about you through cookies, regardless of whether you are a DKV client.

Cookies are small files that are downloaded onto your computer, tablet, smartphone or any other device containing information, whenever you access certain websites. They permit the website owner to store and recover data on the browsing habits of users or their equipment.

Our users' cookies help us to improve the quality of our website, and identify the webpages that are useful, those that are not and those that could be improved.

Cookies are essential for the proper functioning of the internet, and provide many advantages regarding interactive services by improving the browsing experience and the usability of the website. Cookies cannot harm your devices. On the contrary, when cookies are enabled, they help us to detect and correct errors.

Which cookies do we use on our websites?

DKV uses proprietary and third-party cookies.

Own cookies are those sent to your device from our own equipment or domains and from where we provide the service you request.

Third-party cookies are those sent to your device from a domain or equipment not managed by us, and which is managed by another collaborator, such as those used by social networks. For third-party cookies, Google Chrome is our main source of cookies, and we also use cookies mainly for advertising purposes, from Facebook, Twitter, Linkedin, Doubleclick, Hotjar and Google Adwords. You can check on these providers' corporate websites for more information on the type of cookies used and their purpose. You can still enable and disable certain cookies where consent is required and when you are not interested while you are browsing

We also use Google Analytics to process mainly analytical and browsing cookies, to make your applications easier to use. Google Analytics is a free service provided by Google from which we obtain information about our visits, their duration, origin, etc. The configuration of these cookies is preset by Google. We suggest you go to the Google Analytics "Privacy and conditions" section for more information on this type of cookies and how to disable them, on this link: https://www.google.com/analytics/learn/privacy.html

According to the storage period

Session cookies are temporary. When the session closes, the cookie is permanently lost from this point on and is never registered in the hard disk. Persistent cookies allow us to analyse website traffic patterns, with the aim of, in the long term, providing a better user experience and improving the content and ease of use.

Cookies may be used for the following purposes

You may need:

  • Technical cookies: These are necessary for browsing and the proper functioning of our website. For example, they allow us to control traffic and data communication, authenticate users, prevent fraudulent use of login credentials and protect the data of users from non-authorised third parties, access restricted areas, use security features, store content to be able to broadcast videos or share content via social networks.
  • Customisation cookies: These allow users to log in to the service with predefined characteristics based on certain criteria, such as language, type of browser used to access the service, etc.
  • Analytical/behavioral: These cookies track and analyse user behaviour. They enable us to count the number of users and therefore measure and statistically analyse the use made by users of the services. As a result, we are able to improve the product and service offering
  • Browser cookies: these cookies store information about user behaviour, gathered from continuous observation. They help us learn about your web browsing habits and display advertising related to your browsing profile. DKV uses Google Analytics navigation cookies on all of its websites, and Google Adwords cookies on some of its pages too

Most of our cookies only last for the duration of the session and are then deleted. Other technical cookies expire after 3 months and analytical cookies expire between 3 months and 1 year.

Description of the Cookies

Type

Location

Sent to third parties:

Purpose

Sent to

Duration

_ cfduid

General website

  • addtoany.com
  • hsadspixel.net
  • hs-analytics.net
  • hsleadflows.net
  • hs-scripts.com
  • hubapi.com

Used by the content network, Cloud Flare provides website traffic analytics.

USA

1 year

BIGIPServer

If you register in areadellente.dkvseguros.com

If you go to: dkvsalud.com/medicos.dkvseguros.com/quierocuidarme.dkvsalu.es

No

Used to distribute traffic to the website on several servers to optimize response times

Spain and the United Kingdom

Session

PHPSESSID

 

wannaspeak.com

Keep user session on all page requests

United Kingdom

Session

 

Preferences: Preference cookies enable a website to remember information that changes the way the website behaves or looks, such as your preferred language or your location.

Type

Location

Sent to third parties:

Purpose

Sent to

Duration

_ lang

General website

linkedin.com

 

Established by Linkedin when a website contains an embedded "Follow us" panel

USA

1 year

 

Statistics: Statistical cookies help website owners to understand how visitors interact with their website. These cookies are completely anonymous.

Type

Location

Sent to

Purpose

Type

Sent to

Duration

_ ga

General website

Google Analytics

Google Analytics helps website owners to generate statistics on how users interact with the website content.

Http

USA

2 years

_ gat

General website

Google Analytics

Used by Google Analytics to track the number of requests.

Http

USA

1 day

_ gid

General website

Google Analytics

Google Analytics helps website owners to generate statistics on how users interact with the website content.

Http

USA

1 day

collect

General website

 

It is used to send data to Google Analytics on visitors' devices and their behaviour. It tracks visitors through marketing devices and channels.

Pixel

Spain

Session

sessioncookies1

If you visit 360.dkvseguros.com / dkvsalud.com/ quierocuidarme.dkvsalud.es/ unmillondesonrisas.dkvseguros.com

 

It provides a unique visitor identifier. It counts the specific number of visitors to the website.

Http

Spain

Session

wui

 

Weborama

It contains a user identifier. It identifies users when they return to website.

Http

France

3 months

 

Marketing cookies

Marketing cookies track a user across websites. The aim is to target advertising to a user (behavioural targeting). and are more valuable for editors and third party advertisers.

Type

Location

Sent to

Purpose

Type

Sent to

Duration

_ cfduid

General website

HubSpot

 

Used by the Cloud Flare content network, it provides website traffic analytics

Http

USA

1 year

_ hssrc

General website

 

It collects statistical data related to user visits to the website, such as the number of visits, the average time spent on the website, the pages loaded, etc. The purpose is to segment website users according to factors such as demographics and geographical location to allow multimedia and marketing agencies to structure and understand their target groups and enable them to provide personalized online advertising.

Http

USA

1 year

__ptq.gif

General website

HubSpot

Unclassified

 

USA

Session

_ fbp

General website

Facebook

Used by Facebook to provide certain advertising products, such as real-time bids from third-party advertisers

Http

USA

3 months

_ gcl_au

General website

Google

Used by Google AdSense to provide certain advertising products, such as real-time bids from third-party advertisers or third-party advertisers. 

Http

USA

3 months

AFFICHE_W

General website

weborama.fr

Used by the Weborama advertising platform to track visitor interests according to page visits, the content they have clicked and other website actions.

Http

France

3 months

ads/ga-audiences

 

 

Google Adwords

Used by Google Adwords to reconnect visitors who have the potential to become customers. It is based on customer online behaviour on websites. 

Pixel

USA

Session

dkv_chatbot_0_es # local-forage-detect-blob-support

General website

 

Not yet classified

 

Spain

Persistent

_ gcl_au

General website

Google

Used by Google Adsense to test its efficiency through websites using its services

Http

USA

3 months

Bcookie

General website

Linkedin

Used by Linkedin for the social networking service Linkedin to track the use of embedded services

Http

USA

2 years

BizoID

General website

Linkedin

Used to track visitors on multiple websites to present relevant advertising based on visitor preferences.

Http

Ireland

29 days

Fr/Tr

General website

Facebook

Used by Facebook to provide certain advertising products, such as real-time bids from third-party advertisers

Http

USA

3 months

hubspotutk

General website

 

Unclassified

Http

USA

1 year

_ gif

General website

rlcdn.com

Unclassified

Pixel

USA

Session

__ab12 #

General website

Proprietary cookies

Unclassified

Http

USA

1 year

I/adsct

General website

Twitter

This cookie is used by Twitter.com to track the number of visitors accessing the website through Twitter advertising content

Pixel

USA

Session

MUID

General website

Bing.com

Widely used by Microsoft as the unique identifier for a user or group. This cookie tracks users, synchronizing identification throughout many Microsoft domains.

Http

Netherlands

1 year

personalization_id

General website

Twitter

Set up by Twitter - This cookie allows visitors to share content of the website on their Twitter profile.

Http

USA

2 years

rlas3

General website

rlcdn.com

It collects data related to user visits to the website, such as the number of visits, the average time spent on the website and the pages loaded, in order to show specific ads

Http

USA

1 year

wam-sync

General website

weborama

Used to track visitors on multiple websites to present relevant advertising based on visitors' preferences.

Http

USA

6 days

Consent to and withdraw cookies

By accepting this policy once it has been presented or after having browsed the webpages of third-party providers, if you decide to continue with your visit to this website we will consider that you have given us permission.

If you decide later to withdraw consent, you can set your browser to reject cookies as well as delete the history in order to remove those already installed.

If you prevent new cookies from being installed on your browser, it means that you may not have access to some services on our website or the website may not function optimally. However, you will be able to use most of the features of our website.

Cookie deactivation

Most browsers allow users to decide whether or not to allow cookies and select those they want.

Follow these instructions to enable cookies in the main browsers:

  • Chrome: Settings > Show advanced options > Privacy > Content settings. For more information please refer to Google support or your browser's help page.
  • Firefox: Tools> Options> Privacy> History> Content Settings. For more information, please refer to Mozilla Support or the browser's Help page.
  • Internet Explorer: Tools > Internet options > Privacy > Settings. For more information please refer to Microsoft support or your browser's help page.
  • Safari> Preferences, click on Privacy

From settings, in some browsers, you can also request that your visits to other websites are not tracked. This way, you will avoid having to delete cookies regularly.

Regarding the previous explanation on third-party cookies, for your peace of mind, when Google Analytics collects personal data such as your gender, date of birth or post code, it does so anonymously and you cannot be identified as a person. The data cannot be matched to your personal details, i.e. name, address or insurance policy number. In addition, it does not process your IP, it simply stores it in abbreviated form. The data collected is stored by Google always within the European Economic Area.