Monday to Friday from 8 am to 10 pm

976 506 000


If you are a customer

Private customers 976 506 000 or on this form

Mutual insurance companies 902 499 600

Mutual insurance companies (abroad) 902 499 160

24 h DKV doctor 976 991 199 | 902 499 799

Worldwide travel assistance 00 34 91 379 04 34

On-line authorisations

Some medical tests require authorisation. You can request it through Clients' Area or by email at, where you can also make any enquiries on this topic.

Online expenses refund

If you have a refund policy (DKV Mundisalud or DKV Top Health), you can request a refund of expenses via customer area.

If you have any queries have a look the online self-settlement guide or contact o

If you would like to be a client

If you would like information on our insurance policies or if you have any questions, please contact us on

If you are a medical professional

Press office

93 214 00 78

If you are a broker

902 499 200

Other matters