DKV wants to speed up your procedures

Save time by doing them online

Which procedure do you need?

If you need a test that requires authorisation, DKV Seguros offers various channels where you can request it. We would like to remind you that specialist visits do not require authorisation; your MEDICARD® health insurance card is sufficient.

Requesting authorisation: 

Clients' Area

Branches

autorizaciones@dkvseguros.es

Please be informed that to cancel a policy, the policyholder must request as such in writing, and contacting the company with at least one month's notice prior to its expiry. In general, health insurance policies, except dental policies, expire at the end of the calendar year, (31 December); policies other than health policies expire one year from the date the contract enters into force.

How to cancel your policy:

atencion.cliente@dkvseguros.es

Branches

 

If you have any queries, and to check the expiry date of your insurance policy, you will find the date in the specific terms and conditions of your policy. You must provide the following information in your cancellation request:

  • Tax ID (NIF/NIE) of the policyholder (a scan or photograph is fine if sending by email).
  • Policy or card number.
  • Reason for cancelling.
  • Signature of the policyholder.

The MEDICARD® health insurance card identifies you as a DKV Seguros member to the health professionals you can visit under your insurance contract. It is personal and non-transferable. The health insurance card has no expiry date, so you will only need a new one if your card is damaged or lost. You can request a duplicate of your card through various channels (website, telephone and at our offices). In the event of a medical emergency, you can immediately request a temporary card through these same channels.

Ways of requesting a duplicate card: 

 Clients' Area

 

 

976 506 000 (private customer) 976 768 999 (mutual society member).
Monday to Friday from 8:00 am to 9:00 pm. 

 

Branches

 

The Particular Terms and Conditions contains specific clauses adapted to your particular situation, such as the name and surnames of the insured persons, date of effect of the policy, etc. that is delivered to you when you take out the policy. 

Options for requesting a duplicate copy of your policy:

Clients' Area

 

976 506 000 (private client)
Monday to Friday from 8:00 am to 9:00 pm. 

Branches

If you have a reimbursement policy, you can freely choose your physicians and medical centres, even when they are not included the DKV healthcare network of service providers. With a reimbursement policy, you pay the bill of the healthcare professional or centre and DKV will reimburse the cost, in accordance with the percentages and limits established in the particular conditions of your policy. The policyholder can also pay the bills of the other insured persons who are on his/her reimbursement policy.

How to request a reimbursement:

Download Reembolso App

App

Private customer area

Clients' Area

 

Branches

By post to: DKV Seguros Unidad de Reembolso Nacional Apartado 20 08960 Sant Just Desvern Barcelona

   

Co-payment is the amount you must pay for each medical procedure performed, based on the type of insurance you have contracted. You can see the amount of these copayments in the "Medical Procedure Groups and Copay Table" in the Particular and/or Special terms and conditions of your policy.

Options for viewing copayments:

 Clients' Area

 

976 506 000 (private client)
Monday to Friday from 8:00 am to 9:00 pm. 

Branches

To receive the daily allowance, you must submit the following documents:

  • The documentation proving your incapacity for work, i.e., the Social Security sick leave certificate.
  • The medical information needed to assess your case.
  • The claim form, which you will find in the documentation that was given to you when you signed the policy, duly filled out. If you lack these, you can provide a letter written by your doctor that includes the identification of the doctor him- or herself, the identity, age, profession or activity of the insured person, the illness causing the temporary disability and its causes and background, the likely start date of the process, the date from which the insured party is unable to develop his or her professional activity and the prognosis of the duration of the ailment. During the processing of the case, it's possible that we may need more information, both medical and administrative.

Branches

 

DKV Seguros has a wide Network of Healthcare Services throughout Spain. To view the medical directory of your policy, you have different means at your disposal: website, telephone and at our branches.

Options for viewing the medical directory:

Clients' Area

Clients' Area

DKV branches

Branches 

https://medicos.dkvseguros.com

 

Telephone Number

976 506 000 (if you are a private client)
976 768 999 (if you are a mutual society member)
Monday to Friday from 8:00 am to 9:00 pm.

How to view your appointments with a professional from the DKV Network: website, telephone and at our branches.

Options for viewing your appointments:

Clients' Area

 

976 506 000 (private client)
976 768 999 (if you are a mutual society member)
Monday to Friday from 8:00 am to 9:00 pm.

 

Branches

 

If you are planning to travel abroad and you have a private policy, you can request a travel assistance certificate through your Customer Area, by phone or at your nearest DKV branch.

Medical assistance on temporary trips abroad will be covered by Muface: http://www.muface.es/asistencia_sanitaria_exterior

How to obtain a certificate:

 Clients' Area

 

Branches

976 506 000 (private client)
Monday to Friday from 8:00 am to 9:00 pm. 

In DKV, were are really interested in any cases where our clients inform us that the Company has not met its service expectations. If you are dissatisfied with the service received, there are several ways to file a complaint: 

Clients' Area

Branches

 

defensa.cliente@dkvseguros.es

 

By post:
"Servicio de Defensa del cliente"
Torre DKV. Avda. María Zambrano, 31 50018 - Zaragoza

 

You must provide the insured person’s name, policy number, address, telephone number and type of service required

Telephone Number

976 991 998
24 hours a day 365 days a year

Branches

Branches

Do you have any questions?

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