Adding value to the management of public health services
As an insurance company specialising in health and a member of the leading European group in health insurance, DKV can use is experience to improve the level of quality of care offered to the public.
DKV has made a commitment to bringing value to the management of public health services since, as an insurance company specialising in health insurance and member of the group leader in Europe in health insurance, it can use its expertise to improve the level of quality of care offered to the public.
Marina Salud, owned 65% by DKV and 35% by Ribera Salud and a leader in the sector of health administrative concessions in Spain, manages the public health resources of the Marina Alta. It began operating in January 2009.
That is why Dénia Hospital was created
A new concept in hospitals
Dénia hospital opened in 2009 to serve more than 200,000 users (300,000 in summer). It has 42,500 square metres and 280 beds, and is based on an innovative formula of per capita insurance.
“To take care of you and to do of our hospital a more human place” is the centre's motto. That's why it's the first hospital in the country to bring together various actions aimed at improving and humanising both the hospital stay and the quality of care.
From the design of the building, full of natural light for a more pleasant environment, to the incorporation of new techniques and the constant expansion of services and specialties, many of which weren't previously available in the region, everything is designed so that patients receive the best care in every possible way.
ISO 9001Quality certification
In 2013, all Marina Alta health centres received ISO 9001 certification. In total, there are 11 primary certified care centres in addition to other already-accredited services, processes and areas Dénia's Health Department that this year have renewed their distinctive quality.
patients According to the latest surveys, 82.2% of patients surveyed in the Marina Alta are satisfied with the public health care provided by Marina Salud. The satisfaction rate of users of Dénia Hospital Dénia is also very high, with an average score of 83.4 points out of 100.