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MUFACE customer service

The customer service office is a place where mutual society members can resolve any doubts related to services

The customer service office is where MUFACE mutual society members can resolve any doubts related to all available services such as health insurance for civil servants. MUFACE mutual society members can resolve any doubts through the enquiry form on DKV's website or by calling one of the helplines provided.

In this section, we will take a look at:

Enquiry form

The MUFACE customer service form is the first tool available to MUFACE mutual society members. As indicated on the MUFACE website, this form is intended specifically for making enquiries. If you wish to carry out any other operations, please visit the MUFACE website.

To submit the MUFACE customer service form, mutual society members must enter information into a series of fields. The required fields are email, topic and description. MUFACE mutual society members can choose an enquiry topic from a drop-down menu. The following options are available: healthcare abroad, national healthcare, elderly care, family assistance, social benefits, beneficiaries, data change, medical company change, certificates, bank or mortgage agreements, contribution, leave of absence, pharmacy, dedicated funds, permanent disability, temporary disability, retirement, mutual society member, shareholder's branch, MUFACE branches, other social benefits, others reasons for enquiry, health benefits, complaints and suggestions, prescription form, MUFACE membership card, medical health card, assisted reproduction techniques, mobile app operations, electronic office operations, European health card/temporary replacement certificate, vaccinations, and visas.

Some information requested on the MUFACE customer service form is not compulsory. These fields are name, telephone number, indicating whether the person making the enquiry is a MUFACE mutual society member, Spanish ID (DNI) or Foreigner Identification Number (NIE), and MUFACE membership number. The instructions state that if the person filling in the form is a MUFACE mutual society member, they must enter their Spanish ID (DNI) or Foreigner Identification Number (NIE) or personal membership number in order to provide a more personalised response. Similarly, the instructions highlight the importance of entering the correct email address. This channel will be used to respond to MUFACE customers' enquiries.

24-hour MUFACE helpline

You can also contact MUFACE by telephone. The MUFACE customer service office has two 24-hour customer service numbers: 91 273 99 50 and 91 273 49 99. Also, you can visit any MUFACE representative offices or provincial services to clear up your doubts.

The full list of MUFACE branches in Spain is as follows:

Our coverage sets us apart

DKV 24-hour doctor

Remote medical advice.

Digital health

Quiero Cuidarme free app.

Online appointment

From your mobile through the Private Customer Area.

Digital Doctor

Online medical video consultation app.

Exclusive offers

For mutual society members and their relatives.

DKV Health and Well-being Club

Discounts on healthcare services.

Exclusive offers for mutual society members and relatives