The most common procedures carried out at your DKV branch, now via Whatsapp

We make it easy for you, so you don't have to leave your home

Procedures via Whatsapp

We continue by your side, helping you in all your procedures, in a comfortable and simple way. Use your mobile as if you were at the office, because behind the phone are the DKV employees that usually assist you at your branch.

And if you are not yet insured, you can also contact us to resolve any queries about our products.

Whatsapp numbers made available


Monday to Friday from 8:00 am to 3:00 pm
If we have not resolved your request within 24 hours of sending the message, we will contact you by phone or email.

How to make the query

  • If you are a customer: You will only need to provide your full name, an email and your ID number or NIE. Remember to include these details together with the procedure you wish to carry out.
  • If you are not a customer and you only want information about the company or our products, just provide us your full name and email so that we can address you correctly.

With total security

At DKV, we will never ask you for health details via Whatsapp. For this reason, we cannot receive voice messages, due to it being part of your a biometric data, and therefore health-related. This means that it is protected by the General Data Protection Regulation.

Procedures you can do via Whatsapp and in the Clients' Area