Muface

DKV Health insurance, health insurance for mutual society members

900 300 799

Customer service line for emergencies.

INFORMATION GUIDE

Medical directory search engine

Search by speciality, town, medical centre...

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80% cost reimbursement abroad

Medical assistance abroad for serious childhood illnesses.

Medical phone lines

Sports, paediatric, woman, 24 hours, etc.

Digital Health

We promote the digitisation of our products and services.

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Come to DKV and enjoy a first-class service

Any Muface mutual society member may change entity in January or June of each year. Discover the benefits provided by a private healthcare insurance.

We know how to take care of you. We have been nearly 40 years taking care of the health of the Civil Servants of MUFACE:

In addition to the coverage provided by the consortium, with DKV Seguros you will enjoy:

  • More than 200,000 mutual society members trust in us.
  • The soundness of one of the major insurance groups in Europe
  • The only insurance company that offers its policyholders six of the ten best private hospitals in the country, compared to the four that Asisa and Adeslas offer; according to the Merco 2018 Health Reputation Ranking.
  • All-inclusive care at our multidisciplinary network-affiliated centres.
    • Exclusive digital health services such as the Quiero Cuidarme Más App that gives access to a health coach, virtual visits with specialists, digital midwife, Digital Doctor, the Quiero cuidarme service… and much more!
    • Assistance for your child abroad in the event of a serious illness.80% cost reimbursement.
    • Consult your DKV 24h physician and medical phone lines.
    • Discounts on the DKV Club de Salud y Bienestar [DKV Health and Wellbeing Club].
    • Espacios de Salud DKV [DKV Health Spaces].
    • Wide range of offers with very special conditions so you can care for yourself and your family:
      • For your family: DKV Integral family members' special and DKV Mundisalud family members' special
      • For you: DKV Dentisalud, DKV Mundisalud Classic Complement, DKV Renta Hospitalización, DKV Protección familiar
  • Quick access to any specialist and diagnostic test.
  • You do not need to go to your family doctor to ask for an appointment with a specialist doctor.
  • Allows each person to choose the time that best suits them, without waiting lists.
  • Possibility of choosing the practitioner within the DKV affiliated network.
  • Broad medical directory with renowned private clinics.
  • Online management (authorisations, 75% of medical tests can be requested online, request appointments for certain tests, access to the medical team, etc.)
  • Commitment to the digitisation of services and products, taking care of your health through a mobile phone.
  • Primary or specialised care
  • Home care 24 hours a day, 7 days a week
  • Emergency medical care
  • Healthcare on a hospitalisation basis
  • Cross-border healthcare in the European Union member states
  • Preventive programmes
  • Palliative care
  • Clinical diagnosis and monitoring of mental disorders
  • Rehabilitation: diagnosis, evaluation, prevention and treatment
  • Oral health
  • Healthcare transport
  • Hospitable use medications
  • Plastic and reconstructive surgery
  • Diagnostics and treatment of infertility
  • 24-hour medical line for mutual society members
  • Colorectal cancer prevention programme

If you are a Muface and/or Mugeju civil servant, during the ordinary change period in the months of January and June. You and your beneficiaries will be free to change insurer.

You may complete an extraordinary change outside of the specified period in the following cases: change of address for the mutual insurance policyholder with relocation to another province or, within the same area, an address change to another province.

Steps to carry out the change:

  • By post or in person:
    • Download here el formulario de cambio de entidad
    • Indicate DKV Seguros in the box "Insurer you wish to subscribe to"
    • Present or submit the filled form to the provincial service or the closest Muface branch, accompanied by your original Membership Document
  • On the internet:
    • To perform the change via the Internet, you must use the access mechanisms provided by the platform Cl@ve (digital certificate, Electronic ID Card, permanent passwords and PIN). You must also have the specific software installed on your computer.
    • Access the Muface's e-Office which you can use to start the ordinary change process. Select the option "Ordinary change of health provider" and follow the steps to complete and send the Ordinary Change Form.

Contact your DKV office to help you change your insurance company.

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Mutual society members information
            976 768 999
      976 768 999

Muface International exclusive with DKV

DKV Seguros is the only insurance company that provides healthcare to mutual society members and their beneficiaries destined and residing abroad through the agreement of healthcare abroad. This agreement is subscribed exclusively with DKV, which stems from the principle of healthcare coverage for those protected in any part of the world, including Spain.

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muface-international

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