If you are a customer
- Private customer with a reimbursement policy 976 814 983.
- Private customers 976 506 000 or this form
- Mutual societies 976 768 999
- Mutual Insurance Companies (abroad): 976 768 998
- Medical helpline: 24 h DKV doctor : 976 991 199
- Worldwide travel assistance: 00 34 91 379 04 34
- Death assistance: 976 506 009
- 24-hour helpline for incidents at home: 976 991 198
atencion.cliente@dkvseguros.es
On-line authorisations
Some medical tests require authorisation. You can request it through Clients' Area or by email at autorizaciones@dkvseguros.es, where you can also make any enquiries on this topic.
Online expenses refund
- If you have a refund policy (DKV Mundisalud or DKV Top Health), you can request a refund of expenses via customer area.
- If you have any queries, you can check the online self-payment guide, contact us via email at dkvreembolso@dkvseguros.es o dkvtophealth@dkvseguros.es or over the phone on 976 814 983.
If you would like to take out insurance
- Call us on 900 500 101 or contact us at informacion.seguros@dkvseguros.es
If you are a medical professional
If you would like to be part of our medical directory:
- contact your nearer branch
- or via this form
If you are already part of our medical directory:
- to provide notification of any changes: cuadromedico@dkvseguros.es
- for issues about billing, please contact your nearer branch.
Press office
93 214 00 78
If you are a broker
902 499 200
atencion.mediador@dkvseguros.es
Other matters
- Job opportunities
- Send information about courses and conventions: rrhh@dkvseguros.es
- Corporate responsibility: empresa.responsable@dkvseguros.es
- Legal consultant's office: asesoria.juridica@dkvseguros.es
- Environment: medioambiente@dkvseguros.es
