Contact

If you are a customer

• Private customers 976 506 000 or on this form
• Mutual insurance companies 902 499 600
• Mutual insurance companies (abroad) 902 499 160
• Medical helpline: 24 h DKV doctor 976 991 199 | 902 499 799
• Worldwide travel assistance 00 34 91 379 04 34
• Death assistance: 902 499 800 / 976 506 009
• 24-hour helpline for incidents at home: 902 499 300 / 976 991 198

atencion.cliente@dkvseguros.es

On-line authorisations

Some medical tests require authorisation. You can request it through Clients' Area or by email at autorizaciones@dkvseguros.es, where you can also make any enquiries on this topic.

Online expenses refund

• If you have a refund policy (DKV Mundisalud or DKV Top Health), you can request a refund of expenses via customer area.
• If you have any queries have a look the online self-settlement guide or contact dkvreembolso@dkvseguros.es o dkvtophealth@dkvseguros.es.

If you would like to be a client

• 902 499 350
• If you would like information on our insurance policies or if you have any questions, please contact us on informacion.seguros@dkvseguros.es

If you are a medical professional

If you would like to be part of our medical directory:

• contact your nearer branch 
• or via this form

If you are already part of our medical directory:

• to provide notification of any changes: cuadromedico@dkvseguros.es.
• for issues about billing, please contact your nearer branch.

Press office

93 214 00 78

comunicacion@dkvseguros.es

If you are a broker

902 499 200

atencion.mediador@dkvseguros.es

Other matters

• Job opportunities
• Send information about courses and conventions: rrhh@dkvseguros.es
• Corporate responsibility: empresa.responsable@dkvseguros.es
• Legal consultant's office: asesoria.juridica@dkvseguros.es
• Environment: medioambiente@dkvseguros.es
• To register or remember username and password for the registered area: registroweb@dkvseguros.es