General information prior to being provided by the insurance distributor

In compliance with the insurance distribution regulations, customers are provided the following information about the insurance companies part of the DKV Group:

1. Identity and address:

  • DKV SEGUROS Y REASEGUROS, SOCIEDAD ANÓNIMA ESPAÑOLA (SOCIEDAD UNIPERSONAL) with registered address at Torre DKV, Avenida María Zambrano 31, 50018 Zaragoza, Tax ID A-50004209 and registered in the Zaragoza Commercial Register in Volume 1,711, Folio 214, Sheet Z-15,152.
  • ERGO VIDA SEGUROS Y REASEGUROS, SOCIEDAD ANÓNIMA (SOCIEDAD UNIPERSONAL) with registered address at Torre DKV, Avenida María Zambrano 31, 50018 Zaragoza, Tax ID A-79420899 and registered in the Zaragoza Commercial Register in Volume 1,711, Folio 78, Sheet Z-15,151.
  • ERGO GENERALES SEGUROS Y REASEGUROS, SOCIEDAD ANÓNIMA (SOCIEDAD UNIPERSONAL) with registered address at Avenida Concha Espina, 63 28016 Madrid, Tax ID A-28072940 and registered in the Madrid Commercial Register in Volume 1,476, Folio 179, Sheet M-3,641.
  • UNIÓN MÉDICA LA FUENCISLA, SOCIEDAD ANÓNIMA (SOCIEDAD UNIPERSONAL) with registered address at Torre DKV, Avenida María Zambrano 31, 50018 Zaragoza, Tax ID A-08169609 and registered in the Zaragoza Commercial Register in Volume 1,638, Folio 115, Sheet Z-13,974.

2. When marketing insurance products, none of the aforementioned insurance companies offer personalised advice, but they comply with the needs and requirements of the customer, according to the information provided by the same.

3. Procedures for filing complaints and extrajudicial claims of conflicts on the distribution of insurance:

  • Customer Protection Department of the Insurance Company. Complaints and claims regarding the distribution of the insurance company or its employees will be dealt with in this department, which should be addressed by email to the following inbox: defensacliente@dkvseguros.es
  • Complaints Service of the Directorate-General for Insurance and Pension Funds (hereinafter DGSyFP): Once the complaint or claim by the Customer Protection Department has been resolved satisfactorily, or if it has not been admitted for a procedure or two months have elapsed since its filing without the resolution of the same, the complaints and claims may be filed in writing with the Claims Service of the DGSyFP, in accordance with the procedure established in the regulations on customer protection in financial services.
  • All of this, without prejudice to other mechanisms for conflict resolution, administrative protection or judicial protection.

4. Nature of the remuneration received: Insurance entities sell directly through the web, telephone or our branch network, as well as through our network of brokers and agents, which is why the nature of the remuneration received in the sale of the insurance contract will be informed depending on the means of purchase finally chosen.

5. Personal data processing system: The insurance company is the data controller. All the details you provide will be processed to manage the pre-contractual relationship, and, in the case of a contractual relationship to formalise the application, to properly manage the formalisation of the insurance contract and the provision of the appropriate cover, as well as the sending of commercial information on other similar products of the DKV Seguros Group. Your data will be managed with technical and organisational security guarantees based on the risk determined, will not be transferred outside the EEA, will be retained for a maximum of three years if it is not formalised in the end and, if it is formalised, while your policy remains in force and cancelled, for the established legal periods. You can exercise your rights of access, rectification, opposition, limitation, deletion and portability of your data, and not be profiled or subject to decisions based only on automated processing, revoking your consent whenever you wish by following the procedure established in the privacy policy at www.dkvseguros.com. You can contact our Data Protection Officer dpogrupodkv@dkvseguros.es or the Agencia Española de protección de datos [Spanish Data Protection Agency]. www.agpd.es if you are not satisfied.