Action steps for UMLF customers in the face of COVID-19

We have initiated several alternatives to simplify the procedures that ensure prevention for our customers and employees.

Our branches are now open to the public from 8:00 am to 3:00 pm Monday to Friday, with all the safety and hygiene measures required in the face of COVID-19.

You can also continue using the following channels: 

For procedures and queries 

Queries, authorisations, taking out or modifying policies:

Medical emergencies and ambulances 976996990 

Queries on billsangel.ruiz@dkvseguros.es

Claims or complaints: defensacliente@dkvseguros.es

What are the symptoms of COVID-19 and when should I see a doctor?

Medical cover for coronavirus is guaranteed to all insured persons, under normal circumstances and within the scope established in your insurance policy.

Citizens are asked not to go to A&E at any hospital or health centre to reduce the risk of transmitting the virus.

  • Please call or contact online the company or the A&E health services of your Autonomous Region.
  • If hospitalisation is recommended once your situation has been assessed, the centre will refer your case to 061 or 112 if they consider it likely that you are infected with COVID-19, in accordance with the established protocol. Hospitalisation for treatment may be in a private or public hospital, according to instructions from the health authorities.

Instead, you can:

  • Speak to a doctor via video conference, privately and safely, through the Quiero cuidarme Más app.
  • Contact the official health services from your home.

If I want to take the test, is it covered by my insurance?

Insured persons, according to conditions, are not covered for any tests that they wish to carry out voluntarily. Tests are not carried out on demand but when they have been prescribed by a healthcare professional in the framework of a medical process.

If you present specific symptoms and follow the medical care procedure prescribed by the Ministry, you will be given all the tests that the doctors consider necessary.